Scale Customer Success without added headcount

Prioritise customers based on churn risks and expansion opps. Handle multiple customers at once with bulk actions and automations. Onboard faster with shared workspaces for customers.

Some of our Successful customers

KEY FEATURES

Get rid of the worst headaches for Customer Success

Stay one step ahead

Predict and act on customer signals before they do. Prevent churn. Discover expansion opps.

Help customers act

Complete onboarding faster by collaborating and sharing data in a shared workspaces.

Show Impact

Make the whole org understand the impact of CS with weekly reports on NRR and Team performance.

CUSTOMER HEALTH

Predict. Prioritise. Prevent.

Filter customers on churn risk
Know what to focus on. Every day.
Health based on actual customer data.

SHARED WORKSPACES

Get customers to act

Drive onboarding in shared spaces
Assign customers tasks and reminders
Create Joint Accountability with customers

AI WORKFLOWS

Save time. Auto magically.

Send emails based on custom triggers
Automate upsells based on behavior
Automated Referral Requests

INTEGRATIONS

No more tab switching

Analyse all customer data in one place.
Report success to management.
Align Sales, CS, and Support once and for all.

SaaS companies love Startdeliver.

We tried several competitors to Startdeliver but none could compare in the flexibility. We wanted a dynamic easy to use tool with the possibility of adding integrations as we develop and switch between different solutions.

Mattias Österberg

Product Manager

Thanks to Startdeliver we are able to create better internal processes and activities which supports our focus on Net Retention. We are satisfied with our partnership and we would happily recommend the tool to people working within SaaS and Customer Success

Anna Ferreira Gomes

Chief Revenue Officer

Ask yourself the following questions. Do we keep track of our customers? Do we know what their usage is and what actions we should take? What actions we do take?, and how we follow up those tasks? If you can't answer these questions, you should get Startdeliver.

Philip Simon

Customer Success Manager

I use Startdeliver in my everyday work and I really love the tool! It helps me to prioritize and have structure in my work!

Chloé Ekeram

Customer Success Manager

Startdeliver gave us structure, overview, and the know-how to start acting proactively in our Customer Success

Marcus Johansson

CEO & Founder

Frequently asked questions

How long does implementation take?

Implementation typically takes 4-8 weeks, involving setup, integrations, data migration, and training.

How does your pricing work?

We have two tiers based on users, customers and functionality. For more info see our pricing page

How does Startdeliver compare to other tools like Gainsight, Planhat, or ChurnZero?

We offer a user-friendly interface, faster implementation, and more flexible customization compared to competitors.

What kind of ongoing support do you offer?

We offer global 24/7 support, SLAs, and a dedicated customer success manager.

Is Startdeliver ISO certified, and how does it handle compliance requirements?

We are not currently ISO certified, but adhere to industry security standards and are continuously working toward enhanced compliance.

What security measures are in place to protect our data?

We use encryption, access controls, and regular backups to safeguard data.

Can Startdeliver scale with our company as we grow?

Yes, the platform supports scaling across teams, expanding feature sets, and evolving processes.

How customizable is Startdeliver to fit our unique processes?

The platform allows customization for workflows, data fields, dashboards, and reporting.

What kind of ROI can we expect from using Startdeliver?

Customers often see reduced churn, increased upsell opportunities, and better customer health visibility.

How do you ensure your customers achieve their goals with Startdeliver?

We provide proactive account reviews, health checks, and success planning to align with your goals.

Where do you host our data?

All data is EU hosted at AWS Frankfurt.

the startdeliver echo system

A platform for each step of the Customer Journey.

Every interaction a customer has with your company is part of their journey. Many companies leave this to chance. With Startdeliver you do the opposite, you take charge and drive the process.

Stakeholders

Keep track of all users and stakeholders as the Journey evolves.

Retention

Manage and drive a proactive retention process.

Customer health

Measure and get actionable insights from all your data.

Interactions

Manage all interactions with your customers.

Journeys

Deliver desired outcome to your customers in a deliberate way with Journeys.

Automations

Scale your customer interactions with automation IQ.

Dev Portal

Get started quickly with documentation, tutorials and free sandbox workspace.